Analytical excellence doesn’t end with your instrument: How our services support you
We often go to the doctor only when something has already gone wrong. But wouldn’t it be better to go for regular check-ups, or ideally, to have continuous health monitoring? And wouldn’t it make sense to always learn from latest research how to enhance our routines and well-being?
The same goes for your analytical instruments! Proactive maintenance and good care are key to ensuring a top-performing instrument and success throughout your analytical journey – but that’s easier said than done in a demanding work environment. That’s why we offer a range of tailored support services – so you can ensure that your analytical instruments are in perfect condition every day, that you can always run analyses you can trust, and that you learn from the latest application expertise insights.
Recently, we hosted a webinar all about our support services, why they’re helpful and important, and how you can decide on the right combination of services for you. Here’s a short recap of what we discussed – and you can also watch the recording if you’d like more details!
Maximizing uptime and performance
Smart Manager: Expert smart monitoring of your instrument’s health
In the first part of the webinar, Markos Trikeriotis, Digital Product Owner for Smart Manager, presented what this service involves:
- Continuous smart checks on the instrument’s health and dedicated specialists ready to address any anomalies
- Our specialists flag any potential issues and guide your team through corrective maintenance
- You receive quarterly reports summarizing your instrument’s health, utilization, and any issues addressed during the period
- The Smart Manager portal allows you to monitor the system status and utilization of your instruments, anywhere, and at any time
In other words, Smart Manager is like adding a Malvern Panalytical expert to your team, who enables faster diagnosis, intervention, resolution, and even prevention of issues. By ensuring your instruments are running at optimal efficiency, you benefit from increased confidence in the accuracy of your measurements, and greater peace of mind. No more worrying about the health of your instruments and spending valuable time troubleshooting!
Markos did a rundown of how Smart Manager works and provided a demo of the portal – watch the webinar to learn more (08:16 – 21:50).
Support tailored to your needs: Service Agreements
The webinar continued with Tamara Bertino, Product Manager for Customer Services and Support, who gave five reasons why Malvern Panalytical service agreements improve your operational efficiency:
- You can rely on your instrument on time
- You can prevent and act on issues quickly
- You can ensure instrument reliability
- You can ease instrument operator workflow
- You can reduce costs and ease budget management
How do we achieve this? By providing different Service Agreement packages tailored to your scale and application. Services are based on preventative maintenance and can include, for instance, on-site repair visits, varying response times, and discounts for spare parts and labour, up to full coverage.
Visit our Service Agreements webpage to learn more about the different options.
Advancing your analysis
Training and consultancy services: Enhance your analytical capabilities
Our support services maintain your instrument at peak performance, the next goal is to get the best data and insights from your measurements. Applications Specialist Ulf Nobbman described how our training services can help you achieve the best results.
Malvern Panalytical offers various training options, from virtual classes to in-person sessions at our Centers of Excellence, where your team can learn advanced operation and data interpretation techniques under the guidance of our instrument experts.
We also provide on-demand e-learning courses for some instruments, helping onboard new team members and rewarding them with a certificate upon completion to confirm their qualifications.
If you have unique requirements or applications, we can also offer custom application training with a dedicated program customized for your project needs – whether it’s method development, performing measurements, or analyzing data.
And when you need an extra boost to your analytical capabilities, we can help via our consultancy services. This can involve, for example, performing XRF sample preparation and/or measurements at our world-renown Nottingham lab, designing new workflows for your lab, or helping analyze your data.
Find out more about our training and expertise services.
Streamlining routine operations
Knowledge center: Free resources at your disposal
On our knowledge center, you can find all the recordings for our past webinars, as well as manuals, customer stories, and application notes. These can help you find new uses for your instruments, or new techniques that can optimize analysis for your application. If you can’t find a resource that answers your questions, or you’d like to explore a new application case with us, contact our experts – they’ll be happy to help!
Latest Software versions and Manuals
Easily find manuals and our latest software versions online to benefit from new features and to stay up to date.
Parts and Consumables – Malvern Panalytical MyStore
Our online store makes access to your parts, consumables, accessories, and software convenient and efficient. Check availability and pricing, self-service quotes and order on card or account, 24/7.
Malvern Panalytical Customer Support Portal
Our professional service team is ready to assist you – fast-track your service request on My Malvern Panalytical Customer Support Portal and view your system details and service history at a glance.
Interested in what we discussed in the webinar? Watch the recording here – and request your personalized Need & Risk Assessment today!