Technical Support Services

Maximized uptime. Consistently accurate data. Actionable insights. Peace of mind.

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Keep your system running at peak performance 

For the best analytical results, you need the best instrument performance. Whether you measure hundreds of samples per day or only a few, it’s essential that you have access to high-quality, reliable data when you need it. That means maximizing your instrument’s uptime, mitigating avoidable issues through preventive maintenance, and ensuring your people have a good understanding of how to work with your instruments.

Our range of technical support services includes onboarding and installation, scheduled preventive maintenance and performance verification, and corrective maintenance – from remote support to on-site breakdown resolution.

Benefit from:

Maximized uptime
Accurate data
Fast, expert, local support
Actionable insights
Streamlined operations and communication
Knowledge sharing
Priority response time

Our technical support services portfolio at a glance

Our Service Agreements mix and match these services in proportion to your needs. Like all advanced technology, they require maintenance and care to ensure their continued excellence. Our customized service agreements deliver a proactive support approach to match your schedule and budget, transforming potential challenges into peace of mind.

Service Agreements
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Service Agreements

Our Service Agreements manage your instrument care and support with ease. Learn more >

Smart Manager
Dandelion

Smart Manager

Our Smart Manager performs a regular health check and reports potential issues. Learn more >