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Service Agreements
Our Service Agreements manage your instrument care and support with ease. Learn more >
Keep your system running at peak performance
For the best analytical results, you need the best instrument performance. Whether you measure hundreds of samples per day or only a few, it’s essential that you have access to high-quality, reliable data when you need it. That means maximizing your instrument’s uptime, mitigating avoidable issues through preventive maintenance, and ensuring your people have a good understanding of how to work with your instruments.
Our range of technical support services includes onboarding and installation, scheduled preventive maintenance and performance verification, and corrective maintenance – from remote support to on-site breakdown resolution.
Benefit from:
Our technical support services portfolio at a glance
- Onboarding services: IQ/OQ, smart install, training
- Hardware and software support via live chat, phone and e-mail
- Remote support
- Preventive maintenance
- Performance verification
- Performance certificates
- Corrective maintenance on-site and remote
- Consumables and parts
- Hardware and software updates/upgrades
- Compliance solutions: IQ/OQ, OQ, OmniTrust
- Smart monitoring and proactive support with Smart Manager
- Relocation services
- Product Support by System: Manuals and Software downloads
Our Service Agreements mix and match these services in proportion to your needs. Like all advanced technology, they require maintenance and care to ensure their continued excellence. Our customized service agreements deliver a proactive support approach to match your schedule and budget, transforming potential challenges into peace of mind.
Smart Manager
Our Smart Manager performs a regular health check and reports potential issues. Learn more >