How to register for technical support
How can I access Malvern Panalytical content? Register!
The Malvern Panalytical website has a wealth of information available. A large part of the content is completely accessible without any restriction, yet some content requires registration.
Occasionally, I get the comment that “I don’t have an account on the site” or “How can I register?“. To provide you with 24/7 access to all technical notes, application notes, recorded webinars,… here are the steps to take to register.
How do I register?
There are several possible registration methods, and somehow you should land at a site asking for your email address and basic information. The direct link to a registration page is
Malvern Panalytical – Register Now!
You can also just click on the image to the left. Registration is very simple and you do not need any instrument serial number, just a valid email address. While we try to be compatible with all platforms and browsers, there may be some issues with certain combinations. If you encounter an issue, please just try a different browser, it should work on Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox. It may also work on Safari and Opera. If you cannot complete the registration, read on.
I still can’t complete the registration…
Potential reasons for this failure could be restrictions by your IT department. Some corporate configurations send all traffic through a proxy gateway that may block certain parts of the internet. This does not mean that our content is ‘black-listed’, however there may be generic browsing restrictions in place. For example -in the name of productivity enhancement- your IT team may block watching videos. In that case, you may have to ask for the malvern.com and malvernpanalytical.com domains to be white-listed. (And you might as well add brainshark.com, webex.com, youtube.com since they host some of the content).
There are a few potential tricks to help you get registered if for some reason you cannot access the registration link from this post.
- Register from a mobile device (tablet, smartphone)
- Try from a computer at home
- Register with a different email address
The registration will then send an email for confirmation to you. Please also check the Spam, Clutter, Junk folder of your email program. Just click on that email to confirm your email address and you have instantaneous access to our content.
If none of the above provide access, then the last resort is to contact our support team. We are always happy to help, however we do strongly encourage you to take advantage of the convenience of always-on, 24/7, easily-accessible information on the web.
Previously
- How to print to pdf from Malvern Zetasizer (updated for Win10 and PDF24)
- Make light scattering measurements in compliance with ISO
- Tips and Tricks for Nanoparticle Characterization – colloidal gold